Refund & Returns Policy

Refunds and Returns Policy for BlueBlockerFrames.com

Effective Date: December 22, 2024

At Blue Blocker Frames, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, we have outlined our returns and refunds policy below to make the process simple and fair for both you and our business.

1. Eligibility for Returns

We accept returns for blue light blocking glasses purchased from BlueBlockerFrames.com, subject to the following conditions:

  • Items must be returned within 30 days of receipt.
  • Products must be in new, unused condition with all original packaging, tags, and accessories included.
  • Items that are damaged, used, or missing components are not eligible for return unless they arrived defective or damaged.
  • Gift cards, promotional items, or personalized/customized products are non-refundable.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    • Email us at purvamane2005@gmail.com with your order number, reason for the return, and any relevant photos (if the product is damaged or defective).
    • We will provide you with a Return Authorization (RA) number and return instructions.
  2. Package the Product:
    • Securely package the item(s) with the original invoice and write the RA number clearly on the package.
    • Use appropriate packaging to prevent damage during transit.
  3. Ship the Return:
    • Ship the product to the address provided in the return instructions. Customers are responsible for return shipping costs unless the product is defective or incorrect.
    • Retain the tracking number for your shipment, as we are not responsible for lost packages.

3. Refund Policy

Once we receive your returned product, we will inspect it and process your refund as follows:

  • Refunds are issued to the original payment method within 14 business days of receiving and approving the return.
  • The following fees or costs may apply:
    • Restocking Fee: A restocking fee of 10% may apply for non-defective returns.
    • Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).

4. Exchanges

We offer exchanges for defective, damaged, or incorrect products. To request an exchange:

  1. Follow the steps in the Return Process section.
  2. Indicate in your email whether you want a replacement product.

If the desired product is unavailable, we will issue a full refund.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us at purvamane2005@gmail.com within 7 days of delivery with photos of the damage or defect.
  • We will cover the shipping costs for returning the defective product and send a replacement or issue a full refund.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Products that have been used, worn, or altered in any way.
  • Items returned after the 30-day return window.
  • Gift cards or promotional items.

7. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellation may not be possible if the order has already been processed or shipped.

8. Contact Information

For any questions or assistance with returns or refunds, please contact us:

9. Changes to the Refunds and Returns Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the effective date. Continued use of the Website signifies acceptance of any changes.

We appreciate your trust in Blue Blocker Frames and are committed to making your shopping experience as seamless and transparent as possible.